Support Contracts

Comprehensive portfolio of proactive solution options to suit all organisations, regardless of size or complexity

We offer three different types of annual support and service contracts

All support contracts include comprehensive Service Level Agreements (SLAs) and a 24/7 helpdesk.

01.

On-site Managed
Support Contracts

02.

Remote Managed
Support Contracts

 

03.

Telephone Support
Contracts

On-Site Managed Support Contracts

With our Onsite Managed Support Contract, our fully qualified and CISSP accredited engineers go onsite to manage specific products on your premises.

This support contract includes access to our 24/7 helpdesk.

With full customer permission, our engineers will go on-site and carry out regular maintenance of products.

  • Management & Status

  • Updates & Upgrades

  • Design

  • Implementation

  • Deployment procedures

  • Knowledge transfer 

  • Health checks

Remote Managed Support Contracts

Our Remote Managed Support Contract is designed to help you with regular maintenance of managing your specific product portfolio. 

This support contract includes 24/7 helpdesk. Remote management and maintenance of products including:

  • Management & Status

  • Updates & Upgrades

  • Design

  • Implementation

  • Deployment procedures

  • Knowledge transfer 

Telephone Support Contracts

Our Technical Support Contract consists of off-site phone and email based support and covers product issues, updates, status and fixes.

This is available in 3 levels and includes 24/7 helpdesk.

  • Platinum

  • Gold

  • Silver

Support Backbone

We put a strong emphasis on consultancy and training to ensure effectiveness of the selected solution. The same team of experienced staff that support you at point of sale, continue as your customer support team, upon purchase.

This approach ensures that a sound understanding of your business objectives, requirements and processes is carried forward and applied throughout the support relationship. As such, we are in a position to resolve a range of support queries from basic user knowledge, to solving business-based analysis problems and simple technical support.

All of our support team are certified in the products supported, with vast experience and expertise in numerous network sizes and variations; our support team has a combined experience of over 50 years of dealing with various types of networks.

Support-Team

Our management systems and processes are to ISO 9001, 14001 and 27001 standards development.

2-ISO-Logos-Black

Other certified areas are CISSP. Our people undergo continuous training and review, to ensure that you receive the best service possible.

CISSP - Square

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Our Partners

We value our partnerships with vendors as it is the key to our success.  View all our partners here.
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Security First Sponsors - Checkpoint NEW
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qualys
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