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Caretower 360° Care Model
The products and solutions we deliver are only a small part of the Caretower customer experience. Once we’ve provided you with a solution to your problem, we aim to support you around that solution and provide you with invaluable account management to make sure all your queries are being tended to. This is known as the Caretower 360° Care Model. In brief, the products are supported by our services, which in turn are supported by our account managers.
- Products: We aim to fully understand your issues and provide you with the best solution for your organisation based on your business requirements.
- Services: Sometimes just providing the right product is not enough; our engineers have the skills and experience to support all the products we supply. From the installation through to the skills transfer and ongoing support, we will be there on hand to help with anything you may need. We provide a variety of professional services ranging from basic installations and training, to more advanced services like Vulnerability Scanning, Audit Consultation and Penetration Testing.
- Account Management: As your first point of contact, all of our account managers aim to make Caretower your preferred supplier for all IT security products and services. We place a very strong emphasis on proactive account management, keeping our customers informed of new upgrades and threats, general industry security concerns and any other way Caretower can support their business. We also have a team of special product managers who are able to play a strategic role in driving your business forward.
- Licence and Asset Management: As part of our account management we offer management of licences and assets so you always know what licenses you have for what assets. We offer reporting around these areas. Our Pricing and Framework agreement ensure you are purchasing the most cost-effective licences and products for your purchasing requirements.