We have been with Caretower from 2009, and they have become a partner of excellence and reliability, where we have received help, support and advice beyond what a normal company will do.
Head of Information Security
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We put a strong emphasis on consultancy and training, to ensure effectiveness of the selected solution. The same team of experienced staff that support customers at point of sale continue as the customer support team, upon purchase. This approach ensures that the sound understanding of the customer's business objectives, requirements and processes is carried forward and applied throughout the support relationship.
As such we are in a position to resolve a range of support queries from basic user knowledge, to solving business based analysis problems and simple technical support.
Our management systems and processes are to ISO 9001 and 14001 standards development. Other certified areas are CISSP.
Our people undergo continuous training and review, to ensure that our customers receive the best service possible. Plus all are certified in the products supported with vast experience and expertise in numerous network sizes and variation.