Software Licensing - Professional Services - Risk & Compliance - Government Security - One Stop Security Solutions
Testimonials
Caretower's customer care, technical support and training sessions have been of high professional & quality standard. This is why the National Theatre choose to remain a customer of theirs for nearly seven years
L. G. IT Security & Projects Officer
Support
Technical Department
We put a strong emphasis on consultancy and training, to ensure effectiveness of the selected solution. The same team of experienced staff that support customers at point of sale continue as the customer support team, upon purchase. This approach ensures that the sound understanding of the customer's business objectives, requirements and processes is carried forward and applied throughout the support relationship.
As such we are in a position to resolve a range of support queries from basic user knowledge, to solving business based analysis problems and simple technical support.
Our management systems and processes are to ISO 9001 and 14001 standards development. Other certified areas are CISSP.
Our people undergo continuous training and review, to ensure that our customers receive the best service possible. Plus all are certified in the products supported with vast experience and expertise in numerous network sizes and variation.
