Professional Services by Caretower Qualified IT Consultants

As a customer you expect the highest quality of service and to provide this Caretower has implemented rigorous requirements for all our Security Engineers. All services offered are backed by appropriate certifications applicable to both remote support engineers and field security engineers. At Caretower we take the quality of our field engineering very seriously and due to the wide range of customer environments and complexity of some solutions, our field engineering team in addition to holding an appropriate certification will have shadowed and been shadowed by a Senior Security Engineer before being approved to work on customer systems.

Core Services

With ever growing complexity of the security landscape and leveraging extensive experience of our product offerings Caretower are proud to offer the following core services for a wide range of products.

• Installation and Configuration
• Upgrades
• Health Checks
• Security Incident Management
• Virus Outbreak Handling

Support Services

For customers that demand a higher level of service Caretower have structured Individual Product Management options or fully Managed Services offerings to meet these customer needs. All extended support services are above and beyond any service and support offered by the vendor and incorporate a bespoke Service Level Agreement (SLA) tailored to suit customer requirements. With levels of service ranging from 24/7 telephone support in a 3rd line capacity to weekly site visits with weekly security reports, Caretower are confident we have a support option to suite even the most demanding of customers.

• Product Management - Customer Hosted
• 24/7 telephone and e-mail help desk
• Managed Services

Training and Education

Caretower have a long history of providing comprehensive vendor education and have found great success and customer satisfaction as an authorised McAfee education centre. We are constantly updating our education program to incorporate the latest product updates into our existing programmes and to develop new programmes to suite the ever changing security landscape. As an option to any core services, we offer knowledge transfer on a one-to-one basis during any Installation, Configuration or Upgrade work if requested.

• Classroom led product training.
• On site knowledge transfer.

Security Consulting

In addition to pre-sales consultants with a charter of providing vendor agnostic, best fit solutions, we have a dedicated team of Security Consultants with decades of experience in IT Security and carry CISSP and/or Prince2 certifications. With the intricacies of modern compliance guidelines putting pressure on existing IT teams to implement unknown security technologies our Security Consultants are trained to find the best fit solutions to your organisations compliance requirements. Implementing modern security solutions inline with the corresponding compliance is a long complicated process. Caretower Project Managers in conjunction with our Security Engineers and customer resources formulate a strategy for successful implementation then monitor and manage the delivery of these critical security projects.

• Compliance Consulting (ISO 27001/27002, PCI DSS, CoCo, SOX, HIPA)
• Security Project Management Consulting
• Security Assessments

Penetration Testing

Caretower have a team of leading experts ready to provide Internal Audits and Security Assessments. Our Penetration Test Team have vast expertise in performing vulnerability assessments and penetration testing for both internal and external facing end points. The main objective of this service is to assist organisations analyse and identify threats to information assets to help prevent infiltration and attacks as well as ensure a remediation plan is put in place to mitigate risk.

• Infrastructure penetration testing
• Denial of Service Attack Testing
• Application Testing
• Web Application Testing
• Wireless Security Testing
• Social Engineering
• Remote Access (VPN) Security Testing
• Gold Image Build Assessment
• Mobile Security Testing
• Social Media Testing
• Bespoke Testing

Accreditations and memberships