Software Licensing - Professional Services - Risk & Compliance  -  Government Security  -  One Stop Security Solutions 

The mission of Caretower is to ensure that our Clients IT Security enjoys the highest standards and can be classified as the best. We believe that a customer's network's security is the underpinning of the reputation and brand name of every organisation small or large.

Our strategic concept is the way we approach each and every one of our customers; We provide an independent total IT security focus business plan. Respecting and recognising special sensitive requirements, by extending our area specific expertise in both software & hardware sourcing and professional services.

We value integrity. We offer our clients our best efforts. Personal pro-active initiative fuels our growth. The diversity of our people enhances our firm. Our Clients are best served when we enjoy ourselves, working together as partners in teams. We value continuous improvement in the quality of our client work and in the personal and professional growth of our people.

We offer our clients a partnership built on open communication, trust, mutual respect and teamwork. We work in partnership with all our clients to add value to their Information Technology Security, by constantly delivering the best solutions available in the market.

Our Vision is achieved by being one of the pre-eminent IT Security total Solutions Value Added Provider. We aspire to be the top IT Security total Solution Provider in each of the markets we operate. We reach our goals by operating as one firm, leveraging synergies between our team, customers and partners. A small part of our vision is concluded each time we are a considered as the Value add Total IT Security Solution Provider of choice by a client. Client satisfaction is our vision.

Our brand and market positioning is our extended professional IT Security services, technical support, installations, consultancy. Specialist IT security vulnerability assessments, Compliance audit. Product training by vendor certified technical engineers.

Caretower 360° Care Model

The products and solutions we deliver are only a small part of the Caretower customer experience. Once we've provided you with a solution to your problem, we aim to support you around that solution and provide you with invaluable Account management to make sure all your queries are being tended to. This is known as the Caretower 360° Care model. In brief, the products are supported by our services, which in turn are supported by our account managers.

• Products: We aim to fully understand your issue and provide you with the best solution for your organisation based on your business requirements.
• Services: Sometimes just providing the right product is not enough; our engineers have the skills and experience to support all the products we supply. From the installation, through to the skills transfer and ongoing support, we will be there on hand to help with anything you may need. Caretower can provide you with a variety of professional services ranging from basic installations and training to more advances services like Vulnerability Scanning, Audit Consultation and Penetration Testing.
• Account Management: As your first point of contact, all of our account managers aim to make Caretower your preferred supplier for all IT Security products and services. We place a very strong emphasis on proactive account management, keeping our customers informed of new upgrades and threats, general industry security concerns and any other way Caretower can support your business. We also have a team of special Product Managers who are able to play a strategic role in driving your business forward.
      - Licence and Asset Management: As part of our account management we offer management of licences and assets so you always know what licenses you have for what assets. We offer reporting around these areas. Caretower's Pricing and Framework agreement ensure you are purchasing the most cost-effective licences and products for your purchasing requirements.

Caretower 360° care model

Caretower Value to Customers

At Caretower, we employ a multi-dimensional approach to understanding your needs, not just from an IT point of view but also from business point of view making sure we deliver the most suitable solution for you based on your organization and technological needs.

1. The first part of the process is identifying what assets you have in place, both tangible and intangible.
2. Once identified we aim to determine what the main needs are to your assets and how those risks should be mitigated.
3. Assets and Risks are compared against the internal and external policies you have in place in your organisation and the level of compliance you have to those policies.
4. Finally an analysis both tangible and intangible cost and expenditure is done.

Once this four part assessment is completed, we can then start talking about which product solution we can provide you to best fit your requirements. Caretower is partnered with the industries biggest vendors, our vast product portfolio covers varying aspects of IT security.

Based on your need we can recommend the best product for you, which will then be then supported by Caretower's own brand of service and support. In addition to Product services such as installation, consultancy and training we can also provide Compliance services and Security services.

Caretower Value to Customers